Privacy Policy

All data captured by Hands Up Disability is processed to enable us to provide you with our services. Hands Up Disability is committed to ensuring that your information is secure, accurate, and relevant.

Personal identification information we collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, request information or engage us in delivering consultancy services and access to future customer support features you are required to submit personally identifiable information. Users may be asked for, as appropriate, name, unique username and password, credit card details for online shopping or provide sensitive information in the recovery of your lost password, email address, mailing address, phone number, company name.

What do we do with user information?

The personal information we collect allows us to:

  • communicate with you;
  • respond to requests for information and to provide quotes for our consultancy services;
  • deliver the services you engage us in;
  • administer our website and provide customer services;
  • meet legal, regulatory and compliance requirements;
  • process payments for our services;
  • gather management information to form statistical and trend analysis;
  • investigate any complaints about this website;
  • contact you about our products and services which we think might be of interest to you (but only where we have the appropriate permissions to do so)

If you contact us to request information, we will only process your personal data for this purpose. This means that you will be personally contacted by a member of our team in regard to your request, so we can determine exactly what services you would like to receive. We will hold your information securely whilst you are determining whether you would like to proceed with our services.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support inquiries, processing transactions or website development and online marketing. Those companies will be permitted to obtain only the personal information they need to deliver the service.Hands Up Disability takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

We use performance cookies to collect anonymous information on how people use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation. The data stored by these cookies never shows personal details from which your individual identity can be established.

Changes to this privacy policy

Hands Up Disability has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Access to your personal information

You are entitled to see the personal information held about you. If you wish to do this, please contact us at We may require you to provide verification of your identity. A response to each request will be provided within 30 days of the receipt of the written request from the Data Subject. Data Subjects shall have the right to require the Company to correct or supplement erroneous, misleading, outdated, or incomplete Personal Data. Please note that in certain circumstances we may withhold access to your personal information where we have the right to do so under current data protection legislation.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact Hands Up Disability during business hours Monday to Friday.